Hal Hostetler
Hal has collected thank you notes from garbage collection personnel as well as heads of state and everyone in between as he answers their questions online.
Hal got started one day when he had trouble getting the Outlook client to download email, so he went to the Microsoft News groups (now Answers.com) looking for help. While he couldn’t find any answers for his issue, he did see others pleading for help that he was able to provide. He soon got hooked on answering questions, and in early 1997 was nominated as an MVP.
https://mvp.microsoft.com/en-us/PublicProfile/5938